Experience in practice

Built it.
Scaled it.

Practical examples of simplifying complexity, connecting business and technology and creating capability that lasts.

Early career improvement1990–2012

Finding better ways to work

Improved production processes, built business applications and automated analysis across manufacturing, public services and financial services.

Manual effort reducedReporting acceleratedStrong foundations
Commercial optimisation2021–2023

Turning change into measurable value

Led improvements across HR, payroll, telephony, IT services and secure payments, simplifying suppliers and reducing operational friction.

£££k savingsThousands of hours savedReduced risk
Marketing delivery2012–2021

Scaling from 15 to 300+ retailers

Moved the platform to AWS, automated ETL and API processes, introduced delivery rigour and built an eight-person development team.

300+ retailersMillions of records dailyCloud-first platform
Salesforce transformation2021–2023

Shaping an early Automotive Cloud solution

Connected customer, vehicle, sales and aftersales journeys while bridging operational, product and technology teams.

Approx. 180 spreadsheets removedEarly European implementationScalable foundation
Product ownership2021–2023

Connecting automotive systems through GetAUTO

Defined product direction and integration requirements for leads, compliance and payments across automotive platforms and Salesforce.

Improved integrationsLess manual movementReusable architecture
Transformation advisor2023–2026

Building repeatable delivery capability

Led the first Auto360 implementation, created reusable delivery assets and built the Professional Services capability.

First Auto360 rolloutDelivery standardisedTeam capability built